BeeHive Beauty Policies

ARRIVAL

Please aim to arrive 5 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

CHANGING YOUR APPOINTMENT

A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without loss of deposit.

CANCELLATION + NO SHOW

As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged  50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit of $30 will be required for all new clients or appointments at the time of booking.. This is to protect your time that is set aside especially for you, as well as to protect my time which books up quickly. In turn, I promise to keep appointments on time, give you my full and undivided attention and of course, the best lash work Rocklin/Roseville/Sacramento has to offer!

LASH EXTENSION FILL APPOINTMENTS

Fills are considered to be touch up appointments with 40% or more of your lash extensions still intact on each eye. If at your scheduled fill appointment your lash retention is less than 40%, your appointment time may not be able to be extended for extra application, thus your lashes may not be as full at the end of your service. A mini-fill may be needed to get you back to your “full set”. If time allows and a full set is possible during your scheduled appointment, it will be discussed that a full set is needed and a full set price will be charged. 

OTHER ARTISTS' WORK

If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at BeeHive Beauty, my priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, it will be booked as a full set and your current extensions may need to be removed. This will be discussed and fully explained to you prior to any service being performed.

AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of my normal business hours. After hours appointments may be available on a case by case basis for an additional $50 fee. Please contact me directly to schedule your after hours appointment

REFUND POLICY

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact me within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.